The driver will usually inventory your shipment as it is loaded (but this is not required by law). When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover.
Be sure that everything listed on the inventory is correct. This is not always the easiest task, as you will find things written on the inventory like PBO, which means Packed by Owner. The contents of this carton can’t and won’t be listed because the driver is not able to see inside each and every box. You will also find CP on a line item in the inventory. CP means Carrier Packed. These are two important listings.
In the middle column of the inventory form, inventory codes are used to make note of any irregularities or existing damage to particular pieces. The code legend is listed on the top of the inventory sheet.
The inventory is for you to keep track of what is loaded and the condition of each item. If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far right hand column on the line that corresponds with that piece. The inventory should also be used at destination to verify the delivery of your items and make note of any damage to your items. This document will be used if the claims process is initiated, so it is important to have any damage clearly noted.
Be certain to point out any damaged items to the driver. Often times people grow accustomed to looking at a piece of furniture in a certain place and in a certain light. Once this piece is placed in a new setting, damage that may have been there for a long time may be more noticeable. If you are unsure whether the damage is a result of the move, ask your driver to explain the condition of the piece as noted on the inventory during the loading process. This is the quickest way to clear up whether it is new or existing damage.